Help reps in the moment
Agent Assist surfaces relevant answers, talk tracks, and next-step suggestions during live calls so reps stay confident in every conversation.
AI Copilot
AI Copilot for Customer-Facing Teams
Improve employee performance using real-time assistance, conversation intelligence, coaching, scoring, and customer insights.
Key capabilities
Real-time agent assist during live calls
Conversation intelligence and trend analysis
Automatic call scoring
AI coaching recommendations
Quick answer
AI Phone's AI Copilot family helps sales, support, and customer success teams improve performance through real-time agent assist, conversation intelligence, automatic call scoring, AI coaching, transcription, moment analysis, and sentiment detection.
Coach at scale
Automatic call scoring and AI coaching make it possible to review every interaction and deliver personalized recommendations without requiring managers to listen to every recording.
Core capabilities
Real-time agent assist
Surface knowledge base answers, talk tracks, and compliance prompts during live calls so agents respond confidently without supervisor intervention.
Automatic call scoring
Score every call against configurable criteria automatically — no manual review required — giving managers complete performance data.
Conversation intelligence
Extract topics, sentiment, key moments, and action items from every recorded call and make them searchable across your entire call library.
AI coaching
Deliver personalized coaching recommendations for each rep based on their specific call data, identified gaps, and performance trends.
Call transcription
Convert every call recording into a timestamped, speaker-attributed transcript that syncs to your CRM and is searchable from the dashboard.
Sentiment analysis
Detect customer satisfaction signals, frustration indicators, and escalation risk in real time during calls and across historical conversation data.
Common use cases
Use case
Manager coaching without listening to every call
AI scoring surfaces the top 5% of calls needing coaching attention each week, so managers spend time on impactful conversations rather than randomly sampled recordings.
Use case
New rep onboarding with live AI guidance
New reps receive real-time talk-track suggestions and objection-handling prompts during their first live calls — reducing ramp time and supervisor shadowing requirements.
Use case
Product feedback from call data
Product teams search conversation intelligence for recurring objections, feature requests, and competitor mentions across thousands of calls — without requiring manual call review.
How it works
- 1
Connect to your call environment
AI Copilot activates on the AI Phone platform and integrates with your existing call recording, queue, and routing configuration.
- 2
AI analyzes every conversation
As calls happen, AI Copilot transcribes in real time, surfaces relevant knowledge, detects sentiment, and flags coaching moments.
- 3
Reps receive real-time guidance
Agents see talk-track suggestions, objection handling tips, and compliance prompts during live calls — without switching windows.
- 4
Managers review scored calls
Every call receives an automatic quality score and coaching recommendation so managers can prioritize where to spend review time.
Frequently asked questions
What does AI Phone's AI Copilot do?
AI Copilot provides real-time agent assistance, automatic call scoring, conversation intelligence, sentiment analysis, and AI-generated call summaries. It helps agents perform better during live calls and gives managers the data to coach proactively.
Does AI Copilot work during live calls?
Yes. AI Copilot operates in real time during active calls, surfacing relevant knowledge base content, talk-track suggestions, and compliance reminders as the conversation progresses.
How does AI Copilot help with sales coaching?
AI Copilot scores every call automatically against configurable criteria, identifies coachable moments, generates call summaries with key topics and next steps, and provides managers with trend data across the entire team — no manual call review required.
Does AI Copilot sync with CRM?
Yes. AI-generated call summaries, scores, key topics, and action items sync to connected CRM platforms like HubSpot and Salesforce automatically after every call.
Can AI Copilot be used for compliance monitoring?
AI Copilot includes tools for call scoring against defined criteria and sentiment analysis that support quality monitoring workflows. For regulated industries, verify specific compliance requirements with the AI Phone team before deployment.