One inbox for all channels
Manage inbound and outbound text conversations from SMS, MMS, and WhatsApp in one workspace with clear ownership and assignment.
Messaging
Business Messaging for SMS, MMS, and WhatsApp
Manage messaging conversations, campaigns, automated responses, and team collaboration from one communication platform.
Key capabilities
Shared SMS, MMS, and WhatsApp inbox
Bulk and campaign messaging
SMS Bots and automated workflows
AI SMS Copilot for employee assistance
Quick answer
AI Phone's Messaging family helps businesses manage SMS, MMS, and WhatsApp conversations, campaigns, and automated messaging workflows from one shared platform with team inbox, assignment, and collaboration features.
Campaigns and automation
Send targeted campaigns, automate follow-up sequences, and deploy SMS bots that handle common questions without human involvement.
Core capabilities
Shared messaging inbox
Manage inbound and outbound SMS, MMS, and WhatsApp conversations in one team inbox with assignment, labeling, and collaboration.
Bulk SMS campaigns
Send targeted text campaigns to large contact lists with segmentation, personalization tokens, scheduled delivery, and opt-out handling.
SMS bots
Deploy AI-powered SMS bots that automatically handle FAQs, collect information, qualify leads, and escalate to human agents when needed.
SMS workflows
Build multi-step automated messaging sequences triggered by CRM events, call outcomes, form submissions, or timed delays.
AI SMS Copilot
Get AI-generated reply suggestions and conversation summaries inside the messaging inbox to help agents respond faster.
Common use cases
Use case
Lead follow-up via SMS after a missed call
When a prospect calls outside business hours and reaches voicemail, an automated SMS immediately invites them to text back — capturing the lead before they move on.
Use case
Appointment reminder sequences
Send a confirmation SMS at booking, a reminder 24 hours before, and a check-in SMS after the appointment — all automatically triggered from your CRM or calendar.
Use case
Post-call satisfaction survey
After a support interaction, trigger a short SMS survey to capture customer satisfaction score and specific feedback without requiring additional staff effort.
How it works
- 1
Set up your shared inbox
Connect your business SMS, MMS, and WhatsApp numbers to a shared team inbox with assignment and ownership rules.
- 2
Configure SMS bots and automations
Build automated response flows that handle common questions, qualify leads, or book appointments without human involvement.
- 3
Launch campaigns
Create bulk messaging campaigns with audience segmentation, personalization tokens, and scheduled sends.
- 4
Track and optimize
Monitor delivery rates, response rates, and conversation outcomes to refine messaging workflows over time.
Frequently asked questions
What messaging channels does AI Phone support?
AI Phone supports SMS (text messages), MMS (messages with images and media), and WhatsApp — all managed from one shared team inbox with assignment, labeling, and collaboration features.
Can I send bulk SMS campaigns with AI Phone?
Yes. AI Phone's bulk messaging feature lets you send targeted SMS campaigns to segmented contact lists with personalization tokens, scheduled delivery, and opt-out handling.
Does AI Phone support two-way SMS conversations?
Yes. The shared messaging inbox supports full two-way SMS, MMS, and WhatsApp conversations. Team members can be assigned conversations, leave internal notes, and collaborate on responses.
Can SMS bots handle conversations automatically?
Yes. AI Phone's SMS Bots can respond to inbound messages automatically using keyword triggers, decision trees, or AI-powered responses — qualifying leads, answering questions, and booking appointments without human intervention.
Does AI Phone messaging integrate with CRM platforms?
Yes. SMS conversation history, AI SMS copilot summaries, and messaging outcomes sync to connected CRM platforms including HubSpot, Salesforce, and Pipedrive automatically.