Inbound and outbound in one workspace
Handle incoming customer calls through intelligent routing and queues while running outbound sales and follow-up campaigns from the same platform.
Cloud Phone System
Cloud Phone System for Business Communications
Manage business calls, contact-center operations, routing, dialing, recordings, and performance from one cloud platform.
Key capabilities
Business phone, contact center, and call center in one system
Multi-level IVR and automated call distribution
Sales and predictive dialers
Call recording, disposition, and analytics
Quick answer
AI Phone's Cloud Phone System is a business communications platform that helps operations, sales, and support teams manage inbound and outbound calls, routing, recordings, analytics, and dialing from one cloud-based workspace.
Built-in analytics and reporting
Track call volume, agent performance, response times, and outcomes without a separate analytics tool.
Related Solutions
Core capabilities
Business phone system
Manage calls, extensions, voicemail, phone numbers, and team routing from one cloud interface — no hardware needed.
Inbound contact center
Handle high-volume inbound calls with intelligent routing, queue management, agent monitoring, and real-time dashboards.
Sales and predictive dialers
Increase outbound contact rates with click-to-call and automated predictive dialing connected directly to your CRM.
Multi-level IVR
Guide callers through nested menu options to the right department or self-service destination with a no-code menu builder.
Call recording
Automatically record every inbound and outbound call with secure cloud storage and role-based access controls.
Advanced analytics
Monitor call volume, agent performance, response times, and outcomes through real-time dashboards and historical reports.
How it works
- 1
Port or provision numbers
Bring existing business numbers or get new ones provisioned in minutes. AI Phone handles carrier porting so there is no disruption to incoming calls.
- 2
Configure routing and IVR
Set up call menus, team routing rules, business hours, and overflow destinations through the no-code admin interface — no engineering required.
- 3
Connect your CRM and tools
Link AI Phone to HubSpot, Salesforce, or your help desk so call logs, recordings, and outcomes sync automatically after every interaction.
- 4
Go live and monitor
Launch with real-time dashboards showing call volume, agent availability, queue depth, and performance — adjust routing rules any time from the admin.
Frequently asked questions
What is included in AI Phone's Cloud Phone System?
The Cloud Phone System includes a business phone system, inbound contact center, call center software, multi-level IVR, automated call distribution, call forwarding, sales and predictive dialers, call recording, call disposition tracking, and advanced analytics — all in one cloud platform.
Can AI Phone replace our existing phone system?
Yes. AI Phone's Cloud Phone System is designed to fully replace legacy PBX and VoIP systems. It handles inbound and outbound calls, manages phone numbers, supports team routing, and integrates with CRM and productivity tools.
Does the Cloud Phone System support call recording?
Yes. AI Phone automatically records inbound and outbound calls and stores them securely in the cloud. Recordings are searchable and accessible to authorized team members with role-based access controls.
How does inbound call routing work?
AI Phone routes calls through multi-level IVR menus, automated call distribution (ACD), and skill-based routing. You configure routing rules in the admin dashboard using business hours, department assignments, skills, and availability — no coding required.
Does AI Phone support outbound dialing for sales teams?
Yes. AI Phone includes both a sales dialer (click-to-call with CRM integration) and a predictive dialer (automatic multi-line dialing that connects agents to live answers). Both push outcomes and recordings into your CRM automatically.