Clear visibility without micromanagement
Agent Analytics gives managers a data-driven view of team performance so they can intervene early, coach effectively, and report confidently.
AI Copilot
Agent Analytics for Sales and Support Teams
Give managers visibility into employee activity, quality, productivity, customer engagement, and conversation outcomes.
Key capabilities
Individual and team performance dashboards
Call quality and score trends
Activity and talk time reporting
Outcome and conversion tracking
Quick answer
AI Phone's Agent Analytics product gives sales and support managers dashboards covering individual and team activity, call quality scores, talk time, response speed, conversation outcomes, and customer engagement metrics.
Compare across the team
Identify top performers, understand what makes their conversations effective, and replicate those patterns across the broader team.
Frequently asked questions
What agent metrics does AI Phone track?
AI Phone tracks call volume, average handle time, talk/listen ratio, call score trends, first-contact resolution rate, escalation rate, disposition breakdowns, and individual coaching activity for every agent.
Can managers compare performance across the whole team?
Yes. Agent analytics dashboards show team-wide rankings, score distributions, and performance trends — letting managers identify top performers, spot emerging issues, and benchmark individuals against team averages.
Does agent analytics data integrate with HR or performance management systems?
Agent analytics data can be exported for use in external systems. For native integration with specific HR or performance platforms, ask a specialist about available options during your demo.
Can agents see their own analytics?
Yes. AI Phone supports agent-facing analytics views so reps can track their own call volume, scores, and trends — enabling self-directed improvement alongside manager-driven coaching.