Structured call handling
Build menus that guide callers to billing, support, sales, or any other destination without requiring a live operator at every step.
Cloud Phone System
Multi-Level IVR and Call Menu Software
Guide callers to the correct department, employee, workflow, or self-service option using interactive call menus.
Key capabilities
Multi-level nested menus
Department and skill-based routing
Self-service and voicemail options
Business-hours and holiday rules
Quick answer
AI Phone's Multi-Level IVR is a call menu product that helps businesses guide callers through nested menu options to the right department, employee, or self-service workflow without requiring manual operator intervention.
No-code menu configuration
Configure menu trees, time conditions, and routing rules from an admin interface without engineering involvement.
Frequently asked questions
What is a Multi-Level IVR?
A Multi-Level IVR (Interactive Voice Response) is an automated call menu system that lets callers navigate nested options — like 'press 1 for sales, press 2 for support' — to reach the right department, person, or self-service option without a live operator.
Can I build IVR menus without coding?
Yes. AI Phone's IVR builder is a no-code interface where you configure menu prompts, routing destinations, business-hours rules, and fallback options through the admin dashboard — no developer involvement required.
Does AI Phone's IVR support different routing rules for business hours vs. after-hours?
Yes. You configure separate routing trees for business hours, after-hours, weekends, and custom holiday schedules. Calls automatically route to the appropriate destination based on the time and day they arrive.
Can IVR menus route to AI agents as well as human teams?
Yes. IVR menu destinations can route to human queues, individual extensions, voicemail, external numbers, or AI Phone AI Voice Agents — letting you automate specific call types while routing others to human staff.