Integrations
Send Freshdesk contacts into AI Phone as leads through the developer API when you want an AI agent to call them. AI Phone does not create Freshdesk tickets.
Key capabilities
Quick answer
AI Phone does not have a native Freshdesk integration and does not create or update Freshdesk tickets. A Freshdesk automation that calls a webhook, or a Zapier or Make step, can create a contact as a lead in AI Phone through the developer API so an AI agent can call them. Call records stay in the AI Phone dashboard.
AI Phone does not have a native Freshdesk app or connector. Freshdesk connects through the AI Phone developer API: anything that can send an HTTPS request with your workspace API key in an X-API-Key header — a Freshdesk automation that calls a webhook, or an automation tool such as Zapier or Make — can create leads in AI Phone with POST /public/leads.
The lead is created in AI Phone as soon as the request succeeds. Auto Campaigns can have an AI agent call uncontacted leads during your business hours, ask your qualifying questions, and book appointments into a connected Google Calendar. Results stay in AI Phone; nothing is written back into Freshdesk automatically.
Send a new lead from Freshdesk to POST /public/leads with your workspace API key, and AI Phone creates it ready for follow-up. The /developers page documents every field with cURL, JavaScript, and Python examples.
GET /public/leads/{id} returns a lead you created, so Freshdesk or your middleware can check it from its side. GET /public/agents lists the AI agents in your workspace.
Export a contact list from Freshdesk and import it as a CSV file on the AI Phone Leads page when you want AI agents to work through an existing list.
Auto Campaigns has an AI agent call uncontacted leads automatically, inside the business hours you set.
Export leads as CSV from the Leads page or send them to a connected Google Sheet, then import them into Freshdesk if you need them there. AI Phone does not write call logs, summaries, dispositions, or recordings into Freshdesk.
Use case
A Freshdesk automation — or a Zapier or Make step — posts each new lead to the AI Phone developer API. Auto Campaigns then has an AI agent call the lead during business hours.
Use case
Call outcomes stay in AI Phone. When you want them in Freshdesk, export leads as CSV or work from a connected Google Sheet; there is no automatic sync back into Freshdesk.
No. AI Phone does not have a native Freshdesk integration, app, or connector. You can send new leads from Freshdesk into AI Phone through the developer API — from a Freshdesk automation that can call a webhook with a custom header, if your Freshdesk plan offers one, or through Zapier or Make.
Only new leads, and only one way: from Freshdesk into AI Phone through POST /public/leads (or a CSV import). AI Phone does not send call logs, AI summaries, dispositions, recordings, or SMS history to Freshdesk, and changes in Freshdesk do not trigger AI Phone unless your own automation sends a lead to the API. To get data out, export leads as CSV or send them to a connected Google Sheet.
No. AI Phone does not create, update, or comment on Freshdesk tickets, and calls are not logged in Freshdesk. Call records stay in the AI Phone dashboard.
Create an API key under Settings → Developers in the AI Phone dashboard. Then configure Freshdesk, Zapier, or Make to send an HTTPS POST to /public/leads with the key in the X-API-Key header and the lead's details in the JSON body. There is no Freshdesk sign-in or credential screen in AI Phone.
No. Nothing syncs to Freshdesk. A lead is created in AI Phone when Freshdesk or your automation tool sends it to the API, and data leaves AI Phone through CSV export or a connected Google Sheet, which receives new leads every few minutes.