The right answer at the right moment
Agent Assist detects the topic of conversation and surfaces relevant knowledge, answers, and next steps without the agent needing to search manually.
Quick answer
AI Phone's Agent Assist product provides sales and support agents with real-time AI-powered suggestions, answers, and talk-track prompts during live calls — helping them respond accurately and confidently without putting customers on hold.
Reduces handle time
When agents find answers faster and need fewer supervisor escalations, average handle times decrease and customer satisfaction improves.
Frequently asked questions
What is Agent Assist?
Agent Assist is a real-time AI overlay that listens to live customer calls and automatically surfaces relevant knowledge base answers, suggested responses, talk tracks, and compliance reminders — helping agents resolve issues faster without putting the customer on hold.
Does Agent Assist work during the call or only after?
Agent Assist works in real time during the live call. Suggestions appear on the agent's screen as the conversation progresses, triggered by what the customer is saying at that moment.
Does Agent Assist require agents to change how they work?
No. Agent Assist is a passive overlay — agents see suggestions on their screen but decide whether to use them. It does not interrupt the conversation or require agents to interact with additional software.
What knowledge sources does Agent Assist pull from?
Agent Assist is connected to your configured knowledge base — which can include FAQs, product documentation, pricing information, script sections, and compliance guidelines. You control what content the AI surfaces during calls.