No more manual call notes
Call Transcription automatically generates structured summaries and action items after every call so agents can move to the next conversation immediately.
Quick answer
AI Phone's Call Transcription product converts recorded calls into searchable text transcripts, AI-generated summaries, highlighted action items, and structured customer notes — reducing post-call data entry and improving record accuracy.
Search across all conversations
Find specific topics, keywords, or customer statements across thousands of call transcripts in seconds.
Frequently asked questions
What is call transcription?
Call transcription converts spoken audio from recorded phone calls into timestamped, speaker-attributed text — making conversations searchable, scannable, and usable as input for AI summarization, scoring, and analysis tools.
How accurate is AI Phone's call transcription?
AI Phone uses advanced speech recognition optimized for phone call audio. Accuracy varies based on audio quality, accents, and background noise. Transcripts are suitable for search, analysis, and coaching workflows.
Are call transcripts searchable?
Yes. All transcripts are indexed and searchable across your entire call library from the AI Phone dashboard — letting managers and analysts find specific topics, phrases, competitor mentions, or customer objections across thousands of calls.
Do call transcripts sync to CRM records?
Yes. Transcripts and AI-generated summaries extracted from transcripts sync to the connected CRM contact or deal record automatically after each call — giving sales and support teams a readable record without listening to the recording.