Better messages, less time
SMS Copilot drafts message suggestions based on the conversation so employees can approve and send rather than write from scratch.
Quick answer
AI Phone's SMS Copilot is an AI writing assistance product that helps customer-facing employees compose accurate, personalized, and on-brand text messages by suggesting phrasing, checking tone, and surfacing relevant context from the conversation history.
Consistent brand voice
Set tone guidelines so every team member sends messages that reflect your brand, not individual writing habits.
Frequently asked questions
What is SMS Copilot?
SMS Copilot is an AI tool inside the AI Phone messaging inbox that generates draft replies based on the conversation context, your knowledge base, and your team's communication guidelines — helping agents respond faster without sacrificing quality.
Does SMS Copilot send messages automatically?
No. SMS Copilot generates suggested replies for agents to review and send. The agent confirms or edits before any message is sent — ensuring human oversight on every customer communication.
What sources does SMS Copilot draw from for suggestions?
SMS Copilot draws from your configured knowledge base, product information, previous conversation history, and communication guidelines to generate contextually relevant reply suggestions.
Can SMS Copilot be used alongside SMS bots?
Yes. SMS Copilot assists human agents in the shared inbox, while SMS bots handle fully automated conversations. When a bot escalates to a human, the agent receives the conversation with Copilot available to assist immediately.