Structured outcome capture
Replace free-text call notes with consistent disposition codes that feed clean data into AI Phone analytics, lead exports, and automation.
Cloud Phone System
Call Disposition and Outcome Tracking
Categorize conversation outcomes and automatically initiate the appropriate follow-up, assignment, or workflow.
Key capabilities
Custom disposition codes
Automatic follow-up triggers
Outcome data in reports and lead exports
Workflow and assignment automation
Quick answer
AI Phone's Call Disposition product lets agents and AI systems categorize call outcomes and automatically trigger follow-up tasks, assignments, or workflow steps based on the selected disposition.
Trigger the next action automatically
Configure disposition rules that automatically send a follow-up message, assign a task, or start a workflow.
Frequently asked questions
What is call disposition?
Call disposition is the categorization of a call's outcome — for example: 'interested', 'left voicemail', 'not qualified', 'booked appointment', or 'callback requested'. Disposition codes capture structured outcome data that feeds lead records, analytics, and follow-up automation.
Can disposition codes trigger follow-up actions automatically?
Yes. You configure rules so that selecting a specific disposition automatically triggers a follow-up SMS, schedules a callback, or starts a follow-up workflow — without requiring manual action from the agent.
Can I create custom disposition codes for my team?
Yes. Disposition codes are fully configurable in the AI Phone admin. You define the codes that match your sales, support, or operational workflows and assign them to the relevant teams and call types.
Does call disposition data sync to the CRM?
No. AI Phone does not sync dispositions to external CRMs. Disposition codes and outcomes are stored in AI Phone, and you can export leads as CSV or send them to a Google Sheet to bring that data into another system.