Never miss a business call
Configure forwarding rules that send calls to the right place based on time, team, availability, or caller intent.
Cloud Phone System
Business Call Forwarding Software
Redirect incoming calls based on employees, teams, business hours, locations, availability, and custom routing rules.
Key capabilities
Time-based and condition-based forwarding
Team and employee routing
Simultaneous and sequential ringing
Missed-call fallback rules
Quick answer
AI Phone's Call Forwarding product helps businesses redirect incoming calls to the right employee, team, or external number based on business hours, location, availability, and custom routing logic.
Flexible and reversible
Adjust routing rules in minutes without touching phone hardware or calling your carrier.
Frequently asked questions
How does AI Phone's call forwarding work?
AI Phone routes incoming calls based on rules you configure — by team, employee, time of day, day of week, availability status, or caller intent. Rules are set in the admin dashboard and take effect immediately without carrier changes.
Can calls ring multiple people simultaneously?
Yes. AI Phone supports simultaneous ring (all configured numbers ring at the same time) and sequential ring (numbers ring one after another) — you choose which strategy applies to each team or extension.
What happens when no one answers a forwarded call?
You configure fallback destinations for unanswered calls — options include voicemail, an overflow queue, an alternative team member, an AI answering service, or an after-hours message.
Can forwarding rules be changed in real time?
Yes. Forwarding rules are managed in the AI Phone admin and take effect immediately. Agents can also control their own availability status to dynamically affect whether calls route to them.