Capture every conversation
Record calls automatically without requiring agents to remember to start recording, ensuring consistent documentation across the team.
Quick answer
AI Phone's Call Recording product automatically captures inbound and outbound business calls for quality assurance, training, coaching, and documentation purposes. Recordings are stored securely and accessible to authorized team members.
Coaching and quality review
Review recordings to identify coaching opportunities, resolve disputes, and share examples of strong conversations with new team members.
Frequently asked questions
Does AI Phone record both inbound and outbound calls?
Yes. AI Phone automatically records both inbound and outbound calls across all team members when recording is enabled for that line or team — with no manual action required from agents.
How long are call recordings stored?
Recording storage duration depends on your AI Phone plan. Recordings are stored securely in the cloud with access controls by role. Ask a specialist about storage options and retention periods for your specific plan.
Who can access call recordings?
Access to call recordings is controlled by role-based permissions in the AI Phone admin dashboard. You configure which roles (admin, manager, agent) can play back, download, or share recordings.
Do I need to notify callers that they are being recorded?
Recording notification requirements vary by jurisdiction. AI Phone can be configured to play a standard recording disclosure at the start of calls. Consult your legal team about applicable requirements for your business location and call types.