Handle common questions automatically
Deploy bots that answer pricing, hours, location, appointment, and status questions without tying up team members.
Quick answer
AI Phone's SMS Bots product deploys AI-powered text message bots that automatically answer frequently asked questions, collect customer information, send follow-up messages, and trigger business workflows without requiring live agent involvement.
Collect and route information
Use conversational SMS flows to gather customer details, qualify leads, and push structured data into CRM and workflow systems.
Frequently asked questions
What is an SMS bot?
An SMS bot is an automated text messaging agent that responds to inbound messages using configured rules, keyword triggers, or AI — handling FAQs, collecting information, qualifying leads, and booking appointments without requiring a human agent on every conversation.
Can SMS bots understand natural language or only keywords?
AI Phone's SMS bots support both keyword-based triggering (respond when message contains 'BOOK' or 'INFO') and AI-powered natural language understanding that interprets intent from free-text messages more flexibly.
When does an SMS bot hand off to a human agent?
Bots escalate to a human agent when a conversation exceeds the bot's configured knowledge, when the contact explicitly requests a human, or when a qualifying trigger is met — such as a confirmed appointment or a qualified lead signal.
Do SMS bots work within the shared messaging inbox?
Yes. Bot conversations appear in the shared messaging inbox. When a bot escalates to a human, the conversation is assigned to an agent in the same inbox with the full bot conversation history visible.