Reach your list at the right moment
Schedule campaigns to send at optimal times for your audience and track delivery, open, and response rates in real time.
Quick answer
AI Phone's SMS Campaigns product helps marketing and operations teams send targeted text message campaigns to customer and prospect lists for promotions, announcements, reactivation, and event communications.
Compliance-aware sending
Manage opt-ins, opt-outs, and consent records to support responsible messaging practices.
Frequently asked questions
What is the difference between SMS campaigns and SMS workflows?
SMS campaigns are broadcast sends — one message to a large segmented list on a scheduled date. SMS workflows are automated sequences triggered by specific events. Both tools work together: a campaign can initiate a workflow for contacts who respond.
How are contacts segmented for campaigns?
Campaigns can target contacts based on CRM lists, tags, custom fields, engagement history, or segments you define. Contact lists are imported via CSV or synced from a connected CRM.
Does AI Phone handle opt-outs for SMS campaigns?
Yes. STOP requests are processed automatically and opted-out contacts are suppressed from future sends. AI Phone maintains opt-out records to support responsible messaging compliance.
Can I personalize campaign messages with contact data?
Yes. Campaign messages support merge fields that pull contact data — such as first name, company, or custom fields — from your contact list, making bulk sends feel personal without manual customization.