Text and media in one place
Handle text-only and multimedia message conversations without switching between separate tools or missing attachments.
Quick answer
AI Phone's SMS & MMS Inbox is a shared business messaging workspace that helps teams send, receive, assign, and manage text and multimedia message conversations from one organized inbox.
Organized for teams
Route incoming SMS and MMS messages to the right team member based on number, keyword, or business rules.
Frequently asked questions
What is the difference between SMS and MMS?
SMS (Short Message Service) sends text-only messages up to 160 characters. MMS (Multimedia Messaging Service) supports images, videos, audio files, and longer text content. AI Phone's inbox handles both channel types in one unified view.
Can I send images and media attachments with MMS?
Yes. MMS conversations in the AI Phone inbox support sending and receiving images, GIFs, and other media — useful for sharing product photos, signed documents, appointment reminders with location maps, and more.
Does AI Phone support two-way SMS conversations?
Yes. The SMS & MMS inbox supports full two-way text conversations — customers reply to your messages and their responses appear in the same conversation thread for your team to see and respond to.
Can SMS conversations sync to CRM contact records?
Yes. SMS conversation history syncs to connected CRM platforms including HubSpot, Salesforce, and Pipedrive — keeping contact records current without requiring agents to copy and paste messages manually.