WhatsApp for your whole team
Connect a WhatsApp Business number to a shared inbox so multiple team members can respond without sharing a single phone.
Messaging
Shared WhatsApp Inbox for Business Teams
Manage WhatsApp customer conversations, employee assignments, collaboration, and follow-up from one shared inbox.
Key capabilities
WhatsApp Business API connected inbox
Team assignment and collaboration
Message templates and quick replies
Conversation history and notes
Quick answer
AI Phone's WhatsApp Inbox is a shared team workspace that helps businesses manage inbound and outbound WhatsApp conversations with assignment, collaboration, and follow-up tracking.
Consistent messaging at scale
Use approved templates and quick replies to maintain a consistent, on-brand tone across all WhatsApp customer conversations.
Frequently asked questions
Does AI Phone support WhatsApp Business messaging?
Yes. AI Phone connects to WhatsApp Business accounts, letting teams send and receive WhatsApp messages from the shared inbox alongside SMS and MMS conversations — in one unified view.
Does the WhatsApp inbox support message templates?
Yes. Approved WhatsApp message templates (used for outbound session initiation) can be configured and sent from the inbox. Template approval is managed through the WhatsApp Business API process.
Can multiple agents handle WhatsApp conversations from the same number?
Yes. The shared inbox allows multiple team members to handle WhatsApp conversations from a single business WhatsApp number, with assignment and ownership visible to the whole team.
Do WhatsApp conversations sync to our CRM?
No. AI Phone does not sync conversation history to external CRMs. Conversations stay in AI Phone, and lead data can be exported as CSV or sent to a Google Sheet.